help

Frequently asked questions

Everything you need to know for a smooth experience on Tnsly

Rating & matches

How does the rating work?

Tnsly uses the ELO system — just like in chess. After each confirmed match, both players' ratings are recalculated based on the result and the rating difference. The stronger your opponent, the more points you earn for a win.

What is the starting rating?

It depends on the level you selected at registration: starter — 800, beginner — 1000, advanced — 1200, experienced — 1400, pro — 1600. Your rating will quickly adjust after your first matches.

How do I record a match result?

Create a match in the Matches section, specify your opponent and the set-by-set score. Your opponent will receive a notification and must confirm the result. After confirmation, ratings update automatically.

What if my opponent hasn't confirmed the result?

The match will remain in the Awaiting confirmation status. Ratings will not change until both parties agree on the result.

Table bookings

How do I book a table?

Go to the club's page, select a date, time, and available table. After confirmation you will receive an email with booking details.

Can I cancel a booking?

Yes, you can cancel in the My bookings section. Cancellation terms depend on the club — some allow free cancellation before the start time, others may have restrictions.

Can I subscribe to notifications for available slots?

Yes. On the booking page, click "Notify when available" — you will receive a push notification and email as soon as your chosen time becomes available.

Coaches

How do I find a coach?

Go to the Coaches section — you can filter by specialization, price, training location, and review rating.

How do I become a coach on the platform?

Fill in the coach application in your personal account. After moderation your profile will appear in the catalog. You will need to specify your experience, specializations, schedule, and session rate.

Tournaments

How do I participate in a tournament?

In the Tournaments section, select a tournament and click Register. Some tournaments have skill level restrictions — check the requirements before registering.

Can I create my own tournament?

Yes, any registered player can create a tournament. You set the format, number of participants, and restrictions, and the platform automatically builds the bracket and tracks results.

Account & profile

How do I log in?

Tnsly uses magic links — enter your email and receive a one-time login link. Login via Telegram is also supported.

How do I edit my profile?

Go to Profile → Edit. You can change your name, photo, skill level, style, city, and other settings.

What does Premium include?

Premium unlocks advanced partner search filters (by playing style, grip, and dominant hand), priority display in search results, and additional analytics.

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